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Data speeds.

LW687
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For some reason, without fail, my data drops dramatically between 10am-01:00am, all day every day.

Outside of these times, I get 15mbps+, however, during these times I get 1/2mbps if I’m lucky.

I’m being told there’s nothing wrong, but I can’t see how that’s so when it’s the same times every single day.

I’m not starting to get frustrated 😞
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MI5
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Sounds like there is to me though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 20
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LW687
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This is what I’ve said to them, but they’re telling me there’s not.

Message 12 of 20
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LW687
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@MI5 if I was being TM’d, would I get good data speeds close to an antenna?
Message 13 of 20
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MI5
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Proximity to a mast will make a difference but not a huge amount @LW687 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 20
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LW687
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@MI5 when I’m not near a mast, I get 1/2MBPS, when I’m in close proximity to a mast, I could get 20+
Message 15 of 20
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LH86
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@MI5 I just can’t understand what’s happening. It doesn’t make sense 😞
Message 16 of 20
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LH86
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Oops commented on wrong post.
Message 17 of 20
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MI5
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No, it doesn't make any sense but it's certainly an issue with your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 20
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jonsie
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Maybe refer it to one of our gurus.

I'd mention them but I'm not sure who is on duty in the morning

Message 19 of 20
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LW687
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@MI5 I’ve already rang, apparently there’s nothing wrong with my account.
Message 20 of 20
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