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Data slow and reception

Gaz_
Level 1: Joiner
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Hi my data is really slow friends and family are unable to call as goes straight to voicemail as signal really bad only started when the 5g network went up, omg.

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madasaf1sh
Level 53: Renowned
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@Gaz_ 

 

Doubt it has anything to do with 5G, as this doesn't affect the 4G/3G Radios on the mast. 

 

I would have a look on https://status.o2.co.uk to see if the mast in your local area has service issues.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Gaz_ Also set your phone to 4g only so it isn't trying to log on to 5g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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