Solved: Data roaming charges for outside the EU when in fa... - Page 2

Anonymous · ‎24-01-2013

O2 have decided to charge me over £75 for my bill this month when normally I would pay £36. Apparently I have been in Norway!? which is outside of the EU. So I have been charged £20 of data roaming outside of the EU when in fact I was in France and Belgium which is very much part of the EU.

When queried with O2 - they tell me it's because I have been in Norway - I have never been to Norway in my life. When I explained this this I was told I was in Norway and the charges are correct.

I am very angry about this as my friend that travelled with me is on O2 and she didn't incur any charges at all.

I received texts from O2 saying:

"Relax in Europe with O2 travel. You'll never pay more than £1.99 per day for data. Check your email, Facebook, Twitter and BBC News. Now you can keep your data switched on"

O2 are refusing to refund me the incorrect charges as they deem them to be correct...

Not acceptable.

I am waiting to hear back but am told it will take 5 days?

Is this good customer service? NO!

adamtemp64 · ‎24-01-2013

ring 202 assuming you are pay monthly live chat is useless

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jonsie · ‎24-01-2013

I'm struggling to justify the existance of live chat.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-01-2013

It just gets better and better. It would give O2 much more credibility if they shut live chat down at least whilst they underwent some training....!!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous · ‎24-01-2013

I have just phoned 202 and they have said they will look in to it but it will take 5 days because the Technical team need to look in to my where about as they "can't take my word for it" even though it clearly says I was on the phone 11mins before I was supposed to be data roaming in Norway!!??

Anonymous · ‎24-01-2013

on the phone in FRANCE 11mins before...

adamtemp64 · ‎24-01-2013

you will get it sorted in the end.

If you have not heard after the 5 working days give them another call

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎24-01-2013

Lets hope!

jonsie · ‎24-01-2013

They will sort it out for you. Let's face it they haven't a leg to stand on.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎24-01-2013

Where you on a cruise ship? as o2 travel does not cover and you would pay standard rates,

perksie · ‎24-01-2013

@Anonymous wrote:
Where you on a cruise ship? as o2 travel does not cover and you would pay standard rates,

They already said where they were.

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Data roaming charges for outside the EU when in fact I was in the EU with receipts to proove it!

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived