Data removed

[Laurenbrierley]

I’m in a 24 month contract and my data has been removed from my account and I’m unable to use the Internet ??

[jonsie Level 94: Supreme]

Are your payments up to date @Laurenbrierley 

Check your postcode for any issues

https://status.o2.co.uk/

Also try cleaning the sim and rebooting your phone

Guide: How can I sort out my network issues? 

[Laurenbrierley]

Can someone contact me regarding payment support ?

[MI5 Level 94: Supreme]

@Laurenbrierley 

No sorry. We are all customers on here.

How to contact O2 Guide: Coronavirus Community Help and Support 

[jonsie Level 94: Supreme]

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Other numbers

Guide: Coronavirus Community Help and Support 

Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected