Data removed

Laurenbrierley · ‎19-05-2020

I’m in a 24 month contract and my data has been removed from my account and I’m unable to use the Internet ??

jonsie · ‎19-05-2020

Are your payments up to date @Laurenbrierley

Check your postcode for any issues

https://status.o2.co.uk/

Also try cleaning the sim and rebooting your phone

Guide: How can I sort out my network issues?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Laurenbrierley · ‎19-05-2020

Can someone contact me regarding payment support ?

MI5 · ‎19-05-2020

@Laurenbrierley

No sorry. We are all customers on here.

How to contact O2 Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-05-2020

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Other numbers

Guide: Coronavirus Community Help and Support

Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Data removed

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