Data problem, upgraded contract out of country

[Pcam1988]

Hi all, I’m currently stuck in Greece due to the corona virus and i upgraded my contract so I could get a bigger data plan. I currently have an IPhone XR and when upgrading I chose to keep the current SIM card I have so my phone would continue to work while I am here. I upgraded the contract for the plan alone but I am getting a huawei phone delivered home tomorrow even though I won’t be using it. The problem I have is they have changed the contract over but now my data network won’t work! It says I have 3G in the top corner of my phone and all the roaming settings are turned on, however when I open the browser up I’m prompted with a message saying data network not available please use wifi! Can anybody help with this please as 02 aren’t answering phone calls at present and I have no WiFi.

Thanks

[jonsie · Accepted solution]

Change your apn setting to mobile.o2.co.uk as they seeem to have changed your data bolt on.

@Pcam1988 

[MI5]

Change mobile data APN to "mobile.o2.co.uk"

[Pcam1988]

Thanks guys , much appreciated

[jonsie]

Hope it helps @Pcam1988 

[MI5]