Data not working

[Denise22]

A year and a half ago I got the iPhone 6s and right from the get go we had problems with the data. My daughter was blue to receive and send messages on WhatsApp and that’s all her data would let her do. She got notifications from Instagram but the actual app wouldn’t work. Nothing would work with the data so we were paying for data that quite simply didn’t work. We went in multiple times and they believed the problem to be the phone. So we upgraded to the iPhone 11 and got a new sim which arrived yesterday. And this problem is still happening which makes us wonder why it’s happening. We’ve tried contacting O2 with no success and would like help on what could possibly be causing this as it’s baffled us.

[liggerz87]

I think you need the Idata bolt on @jonsie @Cleoriff @Marjo @Martin-O2 

[MI5]

@Denise22 

It's an account problem somewhere. Customer service need to fix it.

@liggerz87 

iData isn't needed for data transfer in the UK but some specific iPhone functions like VVM won't work without it.

[O2Ben]

Hi Denise 

Do the apps work alright on wifi? If so it could be the parental control settings for the data on the account, it's something I have encountered before the apps have age restrictions on them because of content that is accessible through the app. Here's a link that explains a little bit more, Its not directly linked to apps but the data connection as a whole.

More info

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

I hope this helps 

[liggerz87]

Ah cool @MI5 I dont do iPhone as you can see haha