Data not working when abraod

[Betric]

Hi,

It's been days now that I have tried to contact O2 customer service without success. I am currently in Europe and I am not able to access data from my phone. Before the switch from Virgin to O2, my (same) mobile was fine and I could access the internet from anywhere in Europe. Since the switch, I am not able to.

I called some months ago O2, while in the UK, and they assured me that there was nothing they had to do with this. But then why I cannot access my data? I have enabled the data roaming, and followed all their instructions, but it's not working.

Any idea?

Also, how can it be impossible to speak with a member of their team for days? Shocking...

[jonsie]

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this

[Betric]

Thank you @jonsie. And what username and password should there be in the mobile data APN settings?

[jonsie]

Is this an iphone or android @Betric 

[jonsie]

ust leave all the other settings as they were and just change the APN to mobile.o2.co.uk instead of idata.o2.co.uk