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Data not working abroad

Paul12763838333
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Data not working abroad

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Cleoriff
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@Paul12763838333 

Some things to try:

         *  Make sure data roaming and mobile data is turned on in your phone's settings.

          * Manually search for another network

          * If you have an iPhone change your data APN to "mobile.o2.co.uk"

           * Try toggling Airplane mode on/off (it often helps kickstart things)

           * Drop down to 3G and see if that helps.

           * Contact O2 to see if there are any roaming bars on the account

Phone number to phone o2 from abroad for free, is +44 7860 980 202

Veritas Numquam Perit

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pgn
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If Abroad means Europe, @Paul12763838333 - then note the 'drop down to 3G' advice above won't work in the dark shaded countries in the map below:

Cullen-International_Switch-off-2G-3G-update_insert (1).png

 

And if it means the USA, then there is also no 3G, and you will need to have 4G calling enabled on your phone for voice calls - or go for a local prepaid SIM while in the country. Good luck!

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Cleoriff
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Good info @pgn 👍

Veritas Numquam Perit

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Breanna
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Were you able to get this sorted @Paul12763838333?

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DailTanner
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* If you have an iPhone change your data APN to "mobile.o2.co.uk"

 

👌🙏

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Enlli
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As


@DailTanner wrote:

* If you have an iPhone change your data APN to "mobile.o2.co.uk"

 

👌🙏


As @Cleoriff said 12 months ago in this thread

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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pgn
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@Enlli wrote:

As


@DailTanner wrote:

* If you have an iPhone change your data APN to "mobile.o2.co.uk"

 

👌🙏


As @Cleoriff said 12 months ago in this thread


Judging by the emojis, I think that was a subtle "Thank you", @Enlli 😉

Good one, @Cleoriff - if a long time coming 😂

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Cleoriff
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I did see this @Enlli and @pgn but if you notice @DailTanner's post shows "in response to @Cleoriff".

I just presumed it had helped him? If so, good job 😉

Veritas Numquam Perit

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jonsie
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Just goes to show that nothing changes as the years go by with this network 

Are they actually making progress with ANYTHING???

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