Data not being added

Anonymous · ‎15-11-2017

Hi hoping for some help, I ran out of data yesterday and added on a 500mb bolt on, at a cost of £4.99, so no data, logged on this morning, can see the bolt on on my account but no data available. I have now changed my tarriff to include 20gb of data, this is showing in my account but still no data available, I am now at work and unable to make telephone calls but have been trying to connect to online chat - none available - theme of the day lol.

Can anyone help???

MI5 · ‎15-11-2017

Have you rebooted the phone?
Your tariff change to 20gb won't start until your next billing date the the 500mb bolt on should kick in after a reboot.
No reason why you shouldn't be able to make calls though unless your sim/phone has failed or there is a network issue.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎15-11-2017

Hey @Anonymous did the reboot get your data bundle to show up?

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Data not being added

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O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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