Data missing on o2 app?

[Jamie018]

Data information is missing from my o2 app what’s going on?

[Cleoriff]

You're the second one today with this problem @Jamie018. Mine is working ok?

Reboot the phone and check if you are ready for an update (My Samsung Note 10 updated this morning)

If that works then contact O2

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Enlli]

Just to say on checking mines not working, this morning.

[GreenBadger]

Also having the issue on my iPad line but not on the phone line (although the phone has unlimited data so that could be why)

[pgn]

It is missing on both MyO2 app and web version - no data showing:

Web:

App:

Sunday night niggles @Martin-O2 or @lewys-gp or @RafaC ?

[jonsie]

I have two accounts and the data is missing on both

There is obviously a system issue at O2 and has been for around a week now

Any update on this @Martin-O2 ?

[Cleoriff]

Yes, so's mine missing now. Both on website and the app.

[Martin-O2]

Thanks for flagging this guys. I'll escalate the issue with O2 and see what I can find out. 

[Martin-O2]

Hey guys O2 are aware of an issue with the data info not displaying and are investigating. Please try again later this afternoon and let me know if the problem persists.