Data loss when porting

[Anonymous]

Hi,

My number was ported on 21/12/17 at around 11 in the morning. When I first had my new O2 number I had an extra 9gb added to my 3gb to make it 12gb. But now it has gone down to only 3gb. Is this normal? Should I just wait?

[MI5 · Accepted solution]

It's not unknown for O2's systems to be slow in updating, but no harm in chasing it up with customer service http://www.o2.co.uk/contactus

[Anonymous]

Will do! Thank you MI5

[jonsie]

Definitely call unless the 9gb is showing in your bolt ons. 

[Marjo]

Hey @Anonymous welcome to our forum! Let us know how you get on with this and if everything turns out ok with the data allowance?

[Anonymous]

Thanks everyone, I called up and it should be fine after my first bill in January

[jonsie]

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@Anonymous wrote:
Thanks everyone, I called up and it should be fine after my first bill in January

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Excellent news 😃

[Cleoriff]

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@Anonymous wrote:
Thanks everyone, I called up and it should be fine after my first bill in January

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Good to hear. Just keep an eye on My O2 http://www.o2.co.uk/myo2

[MI5]

That's about right mate.