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Data issues
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on 04-11-2019 22:51
I’ve had my iPhone 7 Plus for nearly two months now, and during the first month my data just stopped working and hasn’t come back on since! I’ve been in contact with o2 a lot during these months and nothing has been done about it, they said they aren’t able to fix it as everything looks ok their end. This is very stressful and frustrating, has anyone else experienced this before and can possibly shed some light on this issue?
Many thanks.
Re: Data issues
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on 04-11-2019 22:55
-data turned on on the phone
-APN settings correct on the phone
Can you try your sim in another phone/another sim in your phone?
Have you been to an o2 shop and asked for a new sim?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: Data issues
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04-11-2019 23:04 - edited 04-11-2019 23:04
Also goto settings >mobile data and scroll down to ensure all apps have accrss to data.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 04-11-2019 23:19
Re: Data issues
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on 04-11-2019 23:21
You can use either "idata.o2.co.uk" or "mobile.o2.co.uk"
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 04-11-2019 23:30
Re: Data issues
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on 04-11-2019 23:34
Does data work if you put your sim in another phone?
We need to determine if it is a phone or account fault?
Also, can you remember if you did anything just before data stopped, ie, download any apps or change tariff etc?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 05-11-2019 00:17
Re: Data issues
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on 05-11-2019 06:37
There could be an issue with the number port to O2 which is causing this but customer service should be able to see that.
It doesn't sound like a phone issue so I'll ask @Marjo or @EmilieT to see if they can get someone to look into it for you.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 05-11-2019 10:36