on 04-11-2019 22:51
on 04-11-2019 22:55
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
04-11-2019 23:04 - edited 04-11-2019 23:04
04-11-2019 23:04 - edited 04-11-2019 23:04
Also goto settings >mobile data and scroll down to ensure all apps have accrss to data.
on 04-11-2019 23:19
on 04-11-2019 23:21
on 04-11-2019 23:21
You can use either "idata.o2.co.uk" or "mobile.o2.co.uk"
on 04-11-2019 23:30
on 04-11-2019 23:34
on 04-11-2019 23:34
Does data work if you put your sim in another phone?
We need to determine if it is a phone or account fault?
Also, can you remember if you did anything just before data stopped, ie, download any apps or change tariff etc?
on 05-11-2019 00:17
on 05-11-2019 06:37
on 05-11-2019 06:37
There could be an issue with the number port to O2 which is causing this but customer service should be able to see that.
It doesn't sound like a phone issue so I'll ask @Marjo or @EmilieT to see if they can get someone to look into it for you.
on 05-11-2019 10:36