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Level 1: Joiner
Posts: 5
Registered: ‎04-11-2019

Data issues

Hi all,

I’ve had my iPhone 7 Plus for nearly two months now, and during the first month my data just stopped working and hasn’t come back on since! I’ve been in contact with o2 a lot during these months and nothing has been done about it, they said they aren’t able to fix it as everything looks ok their end. This is very stressful and frustrating, has anyone else experienced this before and can possibly shed some light on this issue?

Many thanks.
Level 49: Rootin' Tootin' 
Posts: 6,663
Registered: ‎26-03-2014

Re: Data issues

Have you checked the following:
-data turned on on the phone
-APN settings correct on the phone
Can you try your sim in another phone/another sim in your phone?
Have you been to an o2 shop and asked for a new sim?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 113,974
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Data issues

[ Edited ]

@Klakey123 

Also goto settings >mobile data and scroll down to ensure all apps have accrss to data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎04-11-2019

Re: Data issues

Thankyou for your suggestions! I have tried these before and nothing seemed to work, and the APN for iPhones is “idata.o2.co.uk” I believe. If so, this is what is currently on my phone and it isn’t working.
Posts: 113,974
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Data issues

@Klakey123 

You can use either "idata.o2.co.uk" or "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎04-11-2019

Re: Data issues

@M15 thanks again! And I believe I have already tried that and still no success 🙁. It’s a very strange issue!
Posts: 113,974
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Data issues

@Klakey123 

Does data work if you put your sim in another phone?

We need to determine if it is a phone or account fault?

Also, can you remember if you did anything just before data stopped, ie, download any apps or change tariff etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎04-11-2019

Re: Data issues

@M15 I haven’t got another phone I can put the SIM card into 😕 and oh ok! I did switch my number from my old SIM card with EE to my new o2 SIM card (the one in question). And no I haven't downloaded anything apart from normal apps like games and social media. I do seem to remember being told that it was an account issue once, and yes my tariff was changed today to 15gb instead of 12gb. I was also given an extra 8gb around 4 weeks ago to compensate for not having data. But I wasn’t able to access that either, and it’s just added to the data I haven’t used.
Posts: 113,974
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Data issues

@Klakey123 

There could be an issue with the number port to O2 which is causing this but customer service should be able to see that.

It doesn't sound like a phone issue so I'll ask @Marjo or @EmilieT to see if they can get someone to look into it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎04-11-2019

Re: Data issues

@M15 That would be fantastic! Thankyou so much for you help, it’s greatly appreciated!