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Level 1: Joiner
Posts: 1
Registered: ‎06-11-2013

Data connection

No site connection when l try to log in
Posts: 115,706
Topics: 571
Solutions: 15,885
Registered: ‎04-04-2012

Re: Data connection

@Leonardo51 

Known issue.

O2 are looking into it @TheresaV 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 1
Registered: ‎13-07-2020

Re: Data connection

I’m trying to add data to my pay monthly contract but not able to connect to add bolt on.
Posts: 115,706
Topics: 571
Solutions: 15,885
Registered: ‎04-04-2012

Re: Data connection

@Steve12 

Issue as above.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 659
Registered: ‎10-08-2020

Re: Data connection

Good morning @Leonardo51 @Steve12 

 

Sorry you are both having issues logging in. We are currently looking into this and are working on hopefully getting this fixed soon. I will make sure to keep you updated smiling

 

Thanks for the tag again @MI5 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


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Community Manager
Posts: 659
Registered: ‎10-08-2020

Re: Data connection

Hello again @Leonardo51 @Steve12 

 

This issue should be fixed now. Try clearing your cache and then access the MyO2 page again smiling

 

If there are any more issues, please let me know!

 

All the best,

Theresa

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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