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Data bolt on

MilyE
Level 1: Joiner
  • 1 Posts
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Registered:
Hi. not sure if this is the right section but I'm struggling to find somewhere to ask this.
I have a bolt on for more data from last month and I can see that I still have part of that data to use in my account however everytime I go to use the data it asks me to log in constantly and doesn't allow usage of the allowance. Are there issues with this, how do I resolve it
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Cleoriff
Level 94: Supreme
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Registered:

@MilyE 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 111700 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@MilyE 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Veritas Numquam Perit

Girl in a jacket
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