Data being chewed up

[Hobbsie82]

How can 30gb of my data been used up 10 days before the end of my bill when I have done nothing different then normal and I normally use up an average of up to 10gb??? Can anyone help me on what could of happened??

[Cleoriff · Accepted solution]

Hi @Hobbsie82

Have you compared your data allowance in My O2 to that displayed on your phone?

Are you on a promotional tariff? If so check here https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

If you have an iPhone then WiFi Assist could be the problem..

If not, then the best thing to do is to call customer services https://www.o2.co.uk/contactus

between 8-830am this morning and ask them for an explanation.

Best of luck and welcome to the forum

[MI5]

Customer service might be able to tell you when a large amount of data was used. You can then compare that to your own knowledge of when you used your phone to see if it ties up.
There are also occasional reports of iPhone data being recorded incorrectly by O2. It happened to me a while back but there are less issues reported with this now.
Auto play settings of videos in social media apps can cause problems for some too as you could be downloading entire videos as you scroll through your feeds.

[Anonymous]

If you have background refresh turned on or apps set to update over mobile data that might be it 

[pgn]

All the things mentioned above, and I have been caught out by a setting in the Android twitter app recently, so beware.

I am presuming you don't tether another device, using your phone's data feed as a hot-spot? Probably not, but worth checking...

[EmilieT]

Hi @Hobbsie82, and 

Did the info the other members shared above help you understand what happened better? It'd be great if you could share any update with us please