Solved: Data and signal

Shin50 · ‎02-12-2021

I’ve just set up a new I phone through an upgrade. Everything’s is switched over but I’m not getting any service when out of the home. I have to connect to Wi-Fi or use personal hotspot on my old phone. Can you advise?

MI5 · ‎02-12-2021

@Shin50

You need to use your old sim or activate the new 5g sim by doing a sim swap Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-12-2021

@Shin50

You need to use your old sim or activate the new 5g sim by doing a sim swap Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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