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Data and signal

Shin50
Level 1: Joiner
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I’ve just set up a new I phone through an upgrade. Everything’s is switched over but I’m not getting any service when out of the home. I have to connect to Wi-Fi or use personal hotspot on my old phone. Can you advise?

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MI5
Level 94: Supreme
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@Shin50 

You need to use your old sim or activate the new 5g sim by doing a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Shin50 

You need to use your old sim or activate the new 5g sim by doing a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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