Solved: Re: Data Snacking

Alexandra1 · ‎19-11-2019

Hi I have recently moved to O2 on a monthly contract with 15GB of data plus 30GB Snacking but when I switched my phone number over from my old phone it’s taken my snacking for this month off , why has this happened and will I still get my 45GB next month?

MI5 · ‎19-11-2019

@Alexandra1

It's a glitch in the system.

Check your bolt ons Guide: Where is my discount or Extra Data? and if not showing, call customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-11-2019

@Alexandra1

It's a glitch in the system.

Check your bolt ons Guide: Where is my discount or Extra Data? and if not showing, call customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎21-11-2019

Hi @Alexandra1, have you managed to get this bolt-on gltich sorted, or do need any further help?

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Alexandra1 · ‎21-11-2019

The bolt on glitch has been sorted

MI5 · ‎21-11-2019

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Data Snacking

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived