Solved: Re: Data Sharing

Maaxee · ‎17-03-2019

Hi

I have 3 contracts and all have data allowances. One device has used all its allowance. How can I share data from one of the other 2? All 3 say they are able to share

MI5 · ‎17-03-2019

@Maaxee @You need to be on sharer contracts to be able to share. https://www.o2.co.uk/help/digital-services/how-sharer-plans-work

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎17-03-2019

@Maaxee @You need to be on sharer contracts to be able to share. https://www.o2.co.uk/help/digital-services/how-sharer-plans-work

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Maaxee · ‎17-03-2019

Even though when I go to sharer they all say ‘have data and able to share’?

The guidance isn’t very clear

Maaxee · ‎17-03-2019

Ah I see - I have to change my tariff to a sharer tariff?

MI5 · ‎17-03-2019

The ones you want to share to have to be on a shared tariff. You can make one that you already have the lead device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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