Data Not Working

[Blakey224]

Starting last month, I paid my phone bill and for the entire month data did not work. This month it is doing the same, I have issued a ticket and been told there are no connection issues in my area. I've reset my phone multiple times on different occasions.

But still when I turn WiFi off, at home and outside and turn data on, no notifications come through and no social media ect loads?

[Bambino]

@Blakey224 You can check mast issues in your area yourself: 
https://status.o2.co.uk/

You can also download the My Network app: https://www.o2.co.uk/apps/my-network

Also take a look here: https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[jonsie]

You need to check your mobile settings

https://lowdown.carphonewarehouse.com/how-to/o2-apn-settings/40702/

Try texting ACTIVE to 2020

Save the settings and reboot the phone