Data Charges from Bermuda

[Anonymous]

Had a short break with the wife.  We went on a Dutch dash sailing from Hull to Europoort on Wed night. A day in Rotterdam visiting Keukenhof Gardens and sailed back on Thurs night from Europoort lading in Hull on Friday morning.  I have now data charges on my account from Bermuda!!! WTF.  I live on the UK east coast just outside Hull and struggle getting a connection on land, but in the middle of the North sea I gat a connection from Bermuda!!!!  I think O2 is seriously taking the p*ss

[Anonymous]

Maybe it's where the signal you were getting from but it is very strange, did you have data roaming switched on?

Was your mobile data turned off?

http://www.o2.co.uk/contactus

[perksie]

This is nothing to do with O2, you have connected to the network on the ship and been charged for it.

We have seen many reports like this and always advise that data is turned off at sea or near a terminal or border.

At least make sure data roaming is off.

O2 might help if you ask but they're under no obligation to do so.

[Anonymous]

Hi.  TBH I can't remember turning it off but to recieve a signal from 3500 miles away is nearly as impossible as walking across the North Sea.

Phill  

[Anonymous · Accepted solution]

Bermuda is just the Satellite that you have connected to when you were at sea.

Most cruise ship and ferry companies offer mobile network services to passengers while on board, however these services are sourced by the cruise ship and ferry companies via foreign networks that use satellite communications to connect to their home network. As a result call, text and data charges are charged as Rest of the World Zone (6).

Edit: to add charges

Hope this helps

Calling the UK and within country/Calling within Zone/Out of Zone/Receiving a call/Send SMS/Send MMS/Data / MB

6 Rest of the world

£1.50

£1.50

£1.50

£1.25

40p

25p

£6 per

[Anonymous]

These cruise ships charge exorbitant amounts for you connecting to their network. You may get a small good will gesture but I got a hunch that you may have to pay

[MI5]

There should be warnings when you are on the ship about the rates that you are connecting to.
Most ferries and cruise ships I have been on have posters with the costs outlined quite clearly.

[Anonymous]

There are actually. Don't know about this company but most of the terms and conditions for using the ships Internet are on the back of the ticket. They even include charges.

[MI5]

No doubt in the small print so it's difficult to find in this case !

[MI5]

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@Anonymous wrote:

I think O2 is seriously taking the p*ss

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I would also add that this is nothing to do with O2, so, no, they are not.