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Data Bolton being added via 2202

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Arthur85
Level 1: Joiner
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on ‎09-10-2021 19:34

on ‎09-10-2021 19:34

How can I stop extra data bolt ons being added by ringing the o2 topup/bolt on line? I currently pay my daughters bill and the contract is in my name. We never used to have this problem as only I could previously add bolt ons via my o2 but now she seems to be able to add bolt ons via the top up line without ANY authorisation

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MI5
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on ‎09-10-2021 20:50

on ‎09-10-2021 20:50

@Arthur85 

There is no way to stop this happening at all.

I suggest it would be cheaper to change the tariff permanently to one with more data if your daughter is constantly running out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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TallTrees
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on ‎09-10-2021 19:52

on ‎09-10-2021 19:52

Hi @Arthur85 

Welcome to the o2 Community forum.  I share your despair 🙃

One for you @Cleoriff 🤔



HAPPINESS IS BEE SHAPED

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MI5
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on ‎09-10-2021 20:50

on ‎09-10-2021 20:50

@Arthur85 

There is no way to stop this happening at all.

I suggest it would be cheaper to change the tariff permanently to one with more data if your daughter is constantly running out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Arthur85
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on ‎09-10-2021 20:52

on ‎09-10-2021 20:52

Would a spend cap of £0 work? As there is currently a £10 cap on the account.

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MI5
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on ‎09-10-2021 20:53

on ‎09-10-2021 20:53

No, they are exempt from a spend cap. 

Guide: Spend Caps & Charge to Mobile on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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