Data Abroad

[Franki]

I have a bolt on for data abroad but I only have 3G signal and nothing is loading? I’m in Canada, this has not happened before, please can you advise why I am only getting 3G and nothing is loading

[MI5]

@Franki 

It's throttled to 0.5mbps outside of UK or EU.

[Franki]

Hi @o2 are you able to confirm? It doesn’t make sense to be paying for a bolt on if I am unable to roam due to reduced speed?!

[Cleoriff]

@Franki 

Call O2 (this is a community forum).

Call 202 from your mobile or 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Franki 

Search the forum for confirmation.