Solved: Damaged phone

Clare17 · ‎25-02-2020

My phone was run over by a car and all is lost including the SIM card. Can I get a replacement sim from you?

MI5 · ‎25-02-2020

You need to report it lost or stolen and O2 will send out a replacement sim card Guide: Lost or Stolen O2 Device? - How to Report it

You'll need to call customer services when you receive the new sim to activate it and lift the account restrictions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎25-02-2020

@Clare17

You need to report it lost or stolen and O2 will send out a replacement sim card Guide: Lost or Stolen O2 Device? - How to Report it

You'll need to call customer services when you receive the new sim to activate it and lift the account restrictions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎25-02-2020

@Clare17 What kind of phone was it? All may not be lost.

I DO NOT WORK FOR O2

Marjo · ‎26-02-2020

Hi there @Clare17 , sorry to hear about your phone! Let us know if you got all the information you needed or if you have any additional questions the community could help with?

O2

Damaged phone

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

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Calls and SMS temporarily unavailable