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Damaged phone

Lorrainewesthea
Level 1: Joiner
  • 2 Posts
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Registered:
Phone going really slow - replacement needed
Message 1 of 3
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Accepted Solutions

jonsie
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Try resetting the phone

if that doesn't help get the phone checked by Apple

or

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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Message 3 of 3
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Lorrainewesthea
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My iPhone 12 Pro is going really slow all the time, nothing loading, messages taking ages to send, screen is sticking and freezing, happening for a few weeks now. Replacement needed
Message 2 of 3
343 Views

jonsie
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Try resetting the phone

if that doesn't help get the phone checked by Apple

or

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Message 3 of 3
337 Views