Damaged goods

[Hereford]

So I ordered a iPad waited 4 weeks for it to arrive it came Friday but due to working only opened it tonight to find it’s damaged what do I do

[MI5 · Accepted solution]

Return it
https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs

[Bambino]

@Hereford You will have to call customer service in the morning to get it replaced. They will advise you on how to proceed with the return. If you can, take pictures of the damage before you send the device back.

Call 202 from your mobile or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Best time to call is 8 am.

[Hereford]

Thank u I’m not happy at all 😞 especially waiting so long to receive it, ok will ring them at 8am an will take photos hopefully will be straight forward an no issues

[Anonymous]

@Hereford Hi, also, before you return it take pics of the damage and packaging for future reference.