DPD lost the phone.

[Helloworld]

Hi,

I recently upgraded on Friday 25th November. I was expecting the phone and charger on Monday 28th. DPD only delivered the charger. I raised a complaint with O2 to investigate what happened to the phone. No progress so far from DPD. I am kind of stuck. At the same time, the contract is changed with a new tariff and device plan. It is completely unfair. 

Is someone in this forum could assist me to resolve this issue?

[P.S. If I would have known the logistics issues, I wouldn't take the risk to upgrade the phone.]

I suggest anyone wishing to upgrade/purchase new phones from O2, please don't use delivery options. 

[Helloworld]

@O2Sarah 

[MI5]

@O2Emma is on this evening.

[O2Emma]

@MI5 What is going on tonight with courier issues I will pick this up thanks.

[Helloworld]

@O2Emma For your kind information.

[O2Emma]

Hi @Helloworld I will send you a private message to look into this for you.

[Helloworld]

@O2Emma Thank you. Looking forward to receiving your message.

[O2Emma · Accepted solution]

@Helloworld  I have sent you a private message please can you check on your community messages see if you have received it.

[MI5]

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@O2Emma wrote:

@MI5 What is going on tonight with courier issues I will pick this up thanks.

---

Sadly I think it's the time of year @O2Emma 

Untrustworthy temp staff with the courier companies I guess. Very difficult to police......

[Helloworld]

Thank you very much @O2Emma 

Amazing support. I doubt any other provider will provide customer support like this.

Long story short, @O2Emma tracked down the issue and resolved it promptly.

If anyone is having an issue with a courier, I suggest opening a thread in this forum. The turnaround time is very fast.