DPD Tracking number not working?

[Anonymous]

I upgraded online yesterday and today I was given a tracking number.

However this number is not recognised on the DPD website - does anyone know why this would be happening?

Thanks 

[Anonymous · Accepted solution]

Hi

O2 also uses DPD, that's what I.was told by customer services a while ago. As mentioned, try tracking after midnight. 

[Anonymous]

Thanks for all the help, I'll try again in the morning 

Just out of interest, how long does Click and Collect usually take? I ordered on Sunday, so could I expect it tomorrow?

[Anonymous]

They'll tell you.

O2 help link -> http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New%2CKB=Companion%2Cquestion%3Dref%28user%29%3As...

We are all customers with no access to that info.

[MI5]

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@Anonymous wrote:

Thanks for all the help, I'll try again in the morning 

Just out of interest, how long does Click and Collect usually take? I ordered on Sunday, so could I expect it tomorrow?

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It all depends if the item ordered is in stock or not.....

[Anonymous]

Hi @Anonymous and welcome to the community.

Have you been able to track your parcel yet or are you still having trouble?

[Anonymous]

I am having the same issue - order states it was dispatched yesterday however when i have tried to tack this on DPD website today it does not return anything?

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@Anonymous wrote:

I upgraded online yesterday and today I was given a tracking number.

However this number is not recognised on the DPD website - does anyone know why this would be happening?

Thanks 

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