DO NOT PAY O2 A "SECURITY DEPOSIT"..

[Anonymous]

Just a warning to potencial o2 customers..

I paid o2 a £250 "security deposit" to secure a new contract. I received a email the next day saying even though I had paid this I had still actually failed the credit check but they took the £250 anyway..

Be warned, that was over a week ago and I`m still waiting on my money.. customer support fob you off and tell you what you want to hear.. but don`t refund..

DO NOT PAY O2 A SECURITY DEPOSIT !!

[Curr946]

I've heard nationwide take a little longer to return held funds. But ask O2 to fax notice they don't intend to claim the funds and nationwide will remove the hold. Though, double check by calling nationwide that the funds are just pending and not debited.

[Bambino]

Second time around the block with the OP on the same subject.

http://community.o2.co.uk/t5/Other-Products-Services/O2-have-stolen-250-from-me/td-p/951417

[MI5]

So it's not solved then?

[Anonymous]

Doesnt matter if its the second, third or 1000th.. problem has not been solved and its been a week since the previous thread...

[MI5]

Point is that there is no need to start another thread - had you have posted on your original thread we would have known the history from the start.

[gindygoo]

What did nationwide say? Is it a debit or held funds?

[Cleoriff]

Nationwide are not slow returning funds to an account. I bank with them and HSBC and know who I prefer.

[Bambino]

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@Anonymous wrote:

Doesnt matter if its the second, third or 1000th.. problem has not been solved and its been a week since the previous thread...

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And you were told a week ago that it can take more than a week. However long it takes, it won't get resolved here. We are customers, just like you, and we cannot solve your problem. Moan all you like here, but you won't get any results. Either call customer service again, or lodge a formal complaint. http://www.o2.co.uk/how-to-complain

[Anonymous]

Havent got a reply yet.. Irrespective of whether its debit or held funds though it still should not have been processed until final checks where made. 

If anything debit/ refund would be a faster process than holding the funds for god knows how long..

Reported it to BBC watchdog, .. anyone else reading this in same situation do the same.. Why should some spanish company take your money (Or hold your funds).. for absolutely no reason whatsoever. https://ssl.bbc.co.uk/programmes/b006mg74/contact

[gindygoo]

Is Nationwide a Spanish company then?