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Level 7: Part Timer
Posts: 385
Registered: โ€Ž21-04-2013

Re: DNS_PROBE_FINISHED_NXDOMAIN

Considering o2 CS denied the major outage last month even though their own website acknowledged the problems, I wouldn't listen to what they say

Halifax banking app is also hit and miss. as is the Premier League and Lottery app
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Posts: 103,894
Topics: 552
Solutions: 13,429
Registered: โ€Ž04-04-2012

Re: DNS_PROBE_FINISHED_NXDOMAIN

O2 forum hangs on 4g too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 47: Going Places
Posts: 5,898
Registered: โ€Ž26-03-2014

Re: DNS_PROBE_FINISHED_NXDOMAIN

Perhaps linked to this: https://community.o2.co.uk/t5/Pay-Monthly/Nationwide-data-issue/m-p/1196543#M165602

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Community Manager
Posts: 7,132
Registered: โ€Ž18-02-2016

Re: DNS_PROBE_FINISHED_NXDOMAIN

Thanks for flagging these @MI5

 

@Mateus@paulbacon@a_hcir I'm raising this with the team now to find out if there's any info around whats going on. I'll update this thread as soon as I have something. wink

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Level 7: Part Timer
Posts: 385
Registered: โ€Ž21-04-2013

Re: DNS_PROBE_FINISHED_NXDOMAIN

Cheers Martin.

 

Its abit dishearting when o2 CS just say its a local mast issue. That seems to be the default answer even though going on their Twitter feed there has been many reports of this issue from all over the country. Clearly its an issue within o2 thats effecting most if not everyone (guess unless you visit the sites/use the apps effected you will never notice)

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Community Manager
Posts: 7,132
Registered: โ€Ž18-02-2016

Re: DNS_PROBE_FINISHED_NXDOMAIN

No worries @paulbacon. Hopefully we can get to the bottom of this one quickly and find out exactly whats going on. 

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โ†’ Access for You: Registration - Find out how to register for our Access for You service.
โ†’ Just joined the community or thinking of registering? Check out this handy starter guide!
โ†’ Have a query about your account? See if the My O2 how-to guide will help


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Level 7: Part Timer
Posts: 385
Registered: โ€Ž21-04-2013

Re: DNS_PROBE_FINISHED_NXDOMAIN

Seems its fixed! Reddit works and so do the forums.

Anyone else confirm?
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Level 1: Joiner
Posts: 7
Registered: โ€Ž03-02-2019

Re: DNS_PROBE_FINISHED_NXDOMAIN

Yep, just got a message from O2.  It's all fixed!

Fantastic

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Level 7: Part Timer
Posts: 385
Registered: โ€Ž21-04-2013

Re: DNS_PROBE_FINISHED_NXDOMAIN

Thanks again @Martin-O2 . Sure its not a coincidence after 4 days that soon as you got involved its fixed
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Posts: 103,894
Topics: 552
Solutions: 13,429
Registered: โ€Ž04-04-2012

Re: DNS_PROBE_FINISHED_NXDOMAIN

If only customer services took the reports seriously it could have been fixed sooner!
Thanks @Martin-O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)