DNS_PROBE_FINISHED_NXDOMAIN

Mateus · ‎03-02-2019

I have a duel-sim phone. When connected using the O2 sim I can't access certain websites (e.g. theguardian.co.uk and theverge.com)

The error I get in Chrome is: DNS_PROBE_FINISHED_NXDOMAIN

When I use my EE sim, I don't have this problem.

Any ideas?
🤔

paulbacon · ‎04-02-2019

Considering o2 CS denied the major outage last month even though their own website acknowledged the problems, I wouldn't listen to what they say

Halifax banking app is also hit and miss. as is the Premier League and Lottery app

MI5 · ‎04-02-2019

O2 forum hangs on 4g too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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gmarkj · ‎04-02-2019

Perhaps linked to this: https://community.o2.co.uk/t5/Pay-Monthly/Nationwide-data-issue/m-p/1196543#M165602

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Martin-O2 · ‎04-02-2019

Thanks for flagging these @MI5.

@Mateus, @paulbacon, @a_hcir I'm raising this with the team now to find out if there's any info around whats going on. I'll update this thread as soon as I have something.

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paulbacon · ‎04-02-2019

Cheers Martin.

Its abit dishearting when o2 CS just say its a local mast issue. That seems to be the default answer even though going on their Twitter feed there has been many reports of this issue from all over the country. Clearly its an issue within o2 thats effecting most if not everyone (guess unless you visit the sites/use the apps effected you will never notice)

Martin-O2 · ‎04-02-2019

No worries @paulbacon. Hopefully we can get to the bottom of this one quickly and find out exactly whats going on.

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→ Just joined the community or thinking of registering? Check out this handy starter guide!
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paulbacon · ‎04-02-2019

Seems its fixed! Reddit works and so do the forums.

Anyone else confirm?

Mateus · ‎04-02-2019

Yep, just got a message from O2. It's all fixed!

paulbacon · ‎04-02-2019

Thanks again @Martin-O2 . Sure its not a coincidence after 4 days that soon as you got involved its fixed

MI5 · ‎04-02-2019

If only customer services took the reports seriously it could have been fixed sooner!
Thanks @Martin-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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