cancel
Showing results for 
Search instead for 
Did you mean: 

DHL not delivered

Jessmaria
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Me and my partner both ordered a new phone yesterday, (me being a new customer) (him upgrading) we both received emails and a text message from DHL and o2 stating they would be delivered today, this morning the status had changed saying there has been a delay, we checked again and at 13:10 it stated that it was at the delivery depot, but still saying due to be delivered today 2nd June. We still haven't received them, are we likely to get them tomorrow or should we ring and find out what's going on? Thanks
Message 1 of 5
604 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Jessmaria 

You need to call O2 as it's their job to chase up deliveries.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
598 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Jessmaria
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you, my partner tried earlier but was unable to get through to anyone unfortunately, I'm not entirely pleased considering it states next day delivery.
Message 4 of 5
595 Views

LukasB
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @Jessmaria did you sort out the delivery or do you still have trouble with this?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
553 Views