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DEFAULT, HELP!

RachelBell93
Level 1: Joiner
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Hi everyone

 

I realise this may have been discussed several times but I'm going out of my mind here.

My husband and I are applying for our dream home, also our first mortgage. We did our initial checks and our scores were perfect.

 

My employer changed my personal mobile over to business in 2016, this meant cancelling my current contract with an outstanding amount of £273. This was agreed to be paid by myself. I paid it in full.

 

I then received a letter (also sent to the wrong address) of a DEFAULT NOTICE from o2 for £14, obviously I panicked and paid it immediatley as we are in the middle of an application. The guy on the phone took my payment and assured me nothing would be placed on my credit file. 

 

We applied for our mortgage and it was rejected due to the default in 2016.  

 

Please help 😞

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MI5
Level 94: Supreme
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@RachelBell93 

You need to email to here:

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RachelBell93
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I have sent them an email in May 2019 and also this week. No response! No solution! Going insane
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MI5
Level 94: Supreme
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@O2KyleW @O2Emma 

Can either of you help @RachelBell93 please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2KyleW
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Thakyou for the tag @MI5 i have private messaged the customer.

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