DD not come out

[paulbacon]

My monthly bill always comes out on the 28th of the month (or the next day if it falls on a weekend). However, checking my bank statement today nothing from o2 has come out. The DD is still set up and i can see the last request was made last month.

Wondering if yesterday being a bank holiday may have delayed payment being taken?

[paulbacon]

---

@Anonymous wrote:
Probably computer glitch

---

Hopefully. I have money in the account and the DD is set up, so little more i can do. Up to o2 to take the money when they want

[perksie]

They will contact you if they don't get the money.

[Anonymous]

---

@perksie wrote:

They will contact you if they don't get the money.

---

They sure will

[paulbacon]

---

@Anonymous wrote:

---

@perksie wrote:

They will contact you if they don't get the money.

---

They sure will

---

Well assuming they have taken the payment as they said they have, and i have enough money in my account there is no reason the DD wouldnt be taken is there?

[jonsie]

Just as a matter of interest for everyone, how long was the queuing time to speak to customer service?

[paulbacon]

From getting through the automated bit, actually on hold probably 3-4 mins

[jonsie]

That sort of flies in the face of those reporting 50+ minutes on hold so it must be a routing problem for those having problems getting through.

[paulbacon]

Well not sure how it all works, but got through to a Scottish guy, so maybe they have multiple call centres and depends which one you get connected to?