20-07-2020 08:51 - edited 20-07-2020 08:52
Every month I go to download my VAT bill, and I get the same message every single time "DASH_ERR04: The account number in the target address is invalid.", usually this goes after a few days of trying but not this time, I'm getting really frustrated at this happening all the time. I try clearing my cache and also multiple different browsers (IE, Edge, Firefox & Chrome). Each has the same issue, what on earth do I have to do just to get access to my bill ?
Solved! Go to Solution.
on 20-07-2020 08:56
Try calling customer service to reset things at their end.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
28-07-2020 08:34 - edited 28-07-2020 08:35
Apparently the way to get to the bill when you get this error message is :
Click on the mobile number link, (not the "View my latest bills and payments' link) Click on the ‘View Bill' button or ‘View Airtime Bill’ button.