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Level 1: Joiner
Posts: 4
Registered: ‎14-04-2014
Accepted Solution

DASH_ERR04: The account number in the target address is invalid

[ Edited ]

Every month I go to download my VAT bill, and I get the same message every single time "DASH_ERR04: The account number in the target address is invalid.", usually this goes after a few days of trying but not this time, I'm getting really frustrated at this happening all the time. I try clearing my cache and also multiple different browsers (IE, Edge, Firefox & Chrome). Each has the same issue, what on earth do I have to do just to get access to my bill ?

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Posts: 105,683
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Registered: ‎04-04-2012

Re: DASH_ERR04: The account number in the target address is invalid

@AndyM1962 

Try calling customer service to reset things at their end.

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Level 1: Joiner
Posts: 4
Registered: ‎14-04-2014

Re: DASH_ERR04: The account number in the target address is invalid

I will, however this is the usual course and all I normally get is try again in a couple of days.

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Level 1: Joiner
Posts: 4
Registered: ‎14-04-2014

Re: DASH_ERR04: The account number in the target address is invalid

[ Edited ]

Apparently the way to get to the bill when you get this error message is :

 

Click on the mobile number link, (not the "View my latest bills and payments' link) Click on the ‘View Bill' button or ‘View Airtime Bill’ button.