DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[jonsie]

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@gavod wrote:

................. and I am close to the point where I write a snotogram to a director.

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That could well be a good idea

[gmarkj]

We have also seen an issue when people sign into the community first and then try. I have been affected by this on occasion as well.
When it happens I have to log out, delete cookies, close browser, re-open browser, go to o2.co.uk, click my o2/view my bill first and then login.
It is a PITA, but until the site is tied together a little more I am not sure what we (as customers) can do - outside of continuing to report the error...

[Leanne4258]

Well it still doesnt consistently work whatever/however you try. I have tried and failed this morning from a phone, from google chrome and from microsoft edge, despite clearing cookies/internet history etc. It cant be that difficult to be able to download a bill from a website - I have accounts with Three, EE and vodaphone and have nebver had a problem. I do not have the time to be messing about clearing x y z and finding out it still doesnt work. I think i shall end up moving my 2 contracts with O2 when they end

[gbdavid]

I'm having this issue as well. I could always see my bills fine. I requested a cancellation, and my line was removed from the MyO2 view, however, the system automatically added a new section "Disconnected Bill". I can see the section fine, and the disconnected bill number, but if I click on it, it will show the error:

EBPP_1012: The userid <<My Last Name>> is not allowed to look at any phone bills.

I contacted customer service, they talked to their IT team and they said that nothing can be done and I can only wait until a bill is sent in the post... it doesn't really look like a solution to the problem...

PS. I tried clearing cache, and tried on Safar (Mac), Firefox, Edge and Internet Explorer and had no luck.

[MD1]

still the same:

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1033096997&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=dd374bdc-ddcf-4c58-9d5e-154b664d071d
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 01/04/2019 19:27:13

Maybe you should consider changing your web platform if you can't handle this issue over the years?

[gmarkj]

Getting annoyed with this again...
Have tried so far this morning:
Internet Explorer
MS Edge (both on laptop)
Opera (on mobile)
On all 3 got the dash04 error.
tried logging in, logging out, clearing history and cookies (on all browsers and both devices) and still no joy.
Shocked that this is still an issue 3 years after the first post on this thread, but even worse back to 2013 on others!

[MI5]

@gmarkj 

try logging in via this link https://accounts.o2.co.uk/

[gmarkj]

Cheers for the link @MI5, but I get a 403 error on that one...

[MI5]

No problem.... that's the only link that works for me.

[gmarkj]

Well the link didn't work, but taking out the "accounts" part and then logging in did.
Not sure how or why, but the fact it is such a faff to get working is still ridiculous...