Solved: Cut off

Leigh16 · ‎27-07-2021

I was cut off as was late paying my bill. I have now paid it and I am still cut off. When will it be back to normal

gmarkj · ‎27-07-2021

It can take a couple of days for the system to catch up @Leigh16. Keep turning your phone off and on again.
If you need it done sooner you can call customer services - there are a couple of numbers to try in the link below, including a freephone number that works with Skype.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎27-07-2021

It can take a couple of days for the system to catch up @Leigh16. Keep turning your phone off and on again.
If you need it done sooner you can call customer services - there are a couple of numbers to try in the link below, including a freephone number that works with Skype.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Leigh16 · ‎27-07-2021

Thank you so much I will give that a try.

O2