Solved: Cut off after ordering new SIM

PC77 · ‎05-11-2022

After months of signal problems I was advised on Thursday I should order a new SIM as mine is 5 years old. Doubt that's going to fix the broken mast

Yesterday got cut off. Can't even call over wi-fi.

Can't get through to anyone in the chat.

I need to be contactable from someone I'm a carer for. Can anyone help, please?

Enlli · ‎05-11-2022

As we are all customers here we have no access to accounts.

Chat is not that great.

Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎05-11-2022

As we are all customers here we have no access to accounts.

Chat is not that great.

Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

PC77 · ‎05-11-2022

Thank you very much. The Facebook messenger team sorted it in under 30 minutes. The heads of the chat service should be sacked!

O2