cancel
Showing results for 
Search instead for 
Did you mean: 

Customer service

Annastarkz
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Help... was bill was overdue  - cut off...

I've paid the airtime bill 120.00 for 2 phones but the airtime is owing on 1 phone 32.00, so phones still barred.  I desperately want to talk to someone to start making weekly payments as I get paid weekly ( I'll do it with my card in the app) but I can't access them on 202 caused I'm barred, and the online chat has been busy for 36hrs.....  how on earth do you get I  touch for help!!!!

Message 1 of 2
267 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128326 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@Annastarkz 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Download Skype to call the free 0800 number Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
200 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 128326 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@Annastarkz 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Download Skype to call the free 0800 number Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
201 Views