Solved: Customer service

Annastarkz · ‎20-06-2022

Help... was bill was overdue - cut off...

I've paid the airtime bill 120.00 for 2 phones but the airtime is owing on 1 phone 32.00, so phones still barred. I desperately want to talk to someone to start making weekly payments as I get paid weekly ( I'll do it with my card in the app) but I can't access them on 202 caused I'm barred, and the online chat has been busy for 36hrs..... how on earth do you get I touch for help!!!!

MI5 · ‎20-06-2022

@Annastarkz

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Download Skype to call the free 0800 number Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎20-06-2022

@Annastarkz

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Download Skype to call the free 0800 number Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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