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Customer service

Paulj
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

After 25 happy years with o2 (BT Cellnet back when I joined), contact and customer service has gone down the drain!

I suspected this would happen as soon as I heard Virgin were getting involved!

Everything else I’ve tried today has failed so this is last chance saloon!

If someone from customer services doesn’t contact me to resolve my issues within the hour, I will be cancelling ALL my contracts and going to an alternative provider!

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Cleoriff
Level 94: Supreme
  • 106021 Posts
  • 790 Topics
  • 5415 Solutions
Registered:

@Paulj 

No-one from O2 will call you.

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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Cleoriff
Level 94: Supreme
  • 106021 Posts
  • 790 Topics
  • 5415 Solutions
Registered:

@Paulj 

No-one from O2 will call you.

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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