Customer service

[ajpeee]

I returned an upgrade iPhone f11 or a replacement with larger memory 10 days ago via Post Office, but have had no acknowledgement of receipt or replacement. I have tried to contact Customer Service by telephone but get passed to various people who cannot help. Any suggestions?

[jonsie]

Keep trying @ajpeee 

Guide: Coronavirus Community Help and Support 

[ajpeee]

Not a very helpful reply!

[jonsie]

We are al customers

No one on here can tell you about your return

only CS can see if it's been received and scanned back in to stock

[TallTrees]

Hello @ajpeee 

Sorry to hear that you are unable to find out if the iphone f11 has been received by o2.

I am sure you will appreciate that the customer service team are fully stretched during

this difficult time and may not be able to find out for you at the moment.

I expect you sent the phone back fully tracked and insured, Royal Mail Special Delivery

they have a dedicated track and trace page where  you can enter the receipt number

and that will tell  you it was received, at least.

I suppose you will need to keep trying to find someone able to give  you an answer 

eventually.  If you are calling again, try an early call 08.00am.

Best wishes, Good luck and welcome to the o2 Community Forum.

[ajpeee]

Thank you, comments noted. 

[TallTrees]

You are welcome @ajpeee
I'm sure all will sort itself out for you eventually.
Just slower now and less agents to help unfortunately.
Come back and let us know all is well with your return when you can.
Enjoy your new phone.
Best wishes TallTrees