Customer service

[Anonymous]

Worst customer service ever ordered a phone on the 19th of this month to recieve no order number or phone even tho ivv'e got proof they have took my money like it should of come next day phoned customer service up to be told they cant do anything because there is no order number and none of my details online even tho after i purchased the phone it made me an account then i told them i'll have to phone my back from fraud to have the phone put down on me. 

[MI5 · Accepted solution]

Official complaints here https://www.o2.co.uk/how-to-complain

[jonsie]

Phone your bank to see if money was taken or just reserved. They will advise you further. 

[Anonymous]

It's still showing as pending on my account the bank can not do anything intill it shows up

[MI5]

Held funds will be returned after 4-5 days if not claimed by the recipient.

[jonsie]

In which case the money may not be taken, merely reserved,  and the authorisation will drop off the account around five days at which time the money will be available to you again. 

[Anonymous]

I hope so i was buying my daughter it due to her phone not working and she's stressed over it 

[MI5]

Always advisable to go in store to buy or upgrade for these very reasons.

[Anonymous]

Sounds like the usual out of stock issue

[jonsie]

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@MI5 wrote:
Always advisable to go in store to buy or upgrade for these very reasons.

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That's for sure. There's also a big chance that the phone may well be out of stock. Instore she will have the phone immediately if in stock. If out of stock at least you still have the money.