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Customer service

Nanof7
Level 1: Joiner
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How can I speak to someone? Don’t mind live chat or person but not available & each time I’ve phoned I’m told could be 15minute wait but then they disconnect.
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jonsie
Level 94: Supreme
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Live chat usually appears on the shop pages while looking at phones

Other than that

You need to call customer service

All numbers are in this guide

Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying upgrade to be connected to an advisor.
8.00am is the best time to call if you can.

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jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Live chat usually appears on the shop pages while looking at phones

Other than that

You need to call customer service

All numbers are in this guide

Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying upgrade to be connected to an advisor.
8.00am is the best time to call if you can.

Message 2 of 2
437 Views