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Level 1: Joiner
Posts: 8
Registered: ‎21-10-2016
Accepted Solution

Customer service

How can I speak to someone? Don’t mind live chat or person but not available & each time I’ve phoned I’m told could be 15minute wait but then they disconnect.
Posts: 84,445
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: Customer service

Live chat usually appears on the shop pages while looking at phones

Other than that

You need to call customer service

All numbers are in this guide

Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying upgrade to be connected to an advisor.
8.00am is the best time to call if you can.