Solved: Customer service really insurance

Anonymous · ‎10-05-2017

So I pay for insurance for my phone in the event the worst happens and it did I send off a rose gold phone and they send me a gold phone as they apparently don't insure the phone colour ????????

so peed off

jonsie · ‎10-05-2017

I'm sure you can reject the replacement and wait for a rose gold but there is no way of knowing how long you will be without a phone.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎10-05-2017

I'm sure you can reject the replacement and wait for a rose gold but there is no way of knowing how long you will be without a phone.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎10-05-2017

Yes you can choose to reject the replacement and wait how ever long for the phone you want but it should be done immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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