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Customer advise

Xuan
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

hi 

 

my name is Xuan. I would like to ask about the customer advise. I lost my phone before lock down and I had came to the store O2 to report it and they gave me the new sim then after that I went to straight home to report lost my phone with my bank because I have insurance with them. After i have done everything they don't believe me . They told me to contact with you to prove that we have been there before. Can you help me please ?

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Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
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Registered:

@Xuan This is a customer community. You need to call customer service. Numbers are in the link below. Try 0800 977 7337 first. Use the Lost/Stolen option.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Xuan This is a customer community. You need to call customer service. Numbers are in the link below. Try 0800 977 7337 first. Use the Lost/Stolen option.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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