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Anonymous

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Customer Service ?
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on ‎25-02-2011 15:52
Is it me or has O2's customer service gone down hill in a big way ?
sheepdog
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Re: Customer Service ?
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on ‎25-02-2011 17:56
Please elaborate on your experiences. There are other threads on the subject but some of those are mixing CS with retention deals but we all like to know of how you feel it has gone downhill.
Anonymous

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Re: Customer Service ?
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on ‎25-02-2011 18:29
In my experience I would say its better. I emailed them with a (minor) complaint, within two hours I had a text reply and a comprehensive email rresponse.
Anonymous

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on ‎25-02-2011 19:09
Well I have sent them 3 e-mails with no re-ply, writen to them with no re-ply, called them , they where very rude, don't think I'll be sticking with them when my contract ends
Re: Customer Service ?
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on ‎25-02-2011 19:13
Is it me or has O2's customer service gone down hill in a big way ?
It's definitely you Michael.

Anonymous

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on ‎26-02-2011 09:44
Well I have sent them 3 e-mails with no re-ply, writen to them with no re-ply, called them , they where very rude, don't think I'll be sticking with them when my contract ends
You didn't even get an auto-acknowledgement? Something's not right here.
Anonymous

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Re: Customer Service ?
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on ‎26-02-2011 15:51
Well all I can say is that in the whole of the past 2 and a half years I have spent with O2, I have always found their customer service to be good.
I just thought I would say something postive for a change!
I just thought I would say something postive for a change!