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Customer Service

Anonymous
Not applicable

on ‎20-11-2017 15:14

on ‎20-11-2017 15:14

02 must have the worst customer service ever, online chat is impossible, I have been waiting for 25 mins & still nothing; I have been charged for something I have no idea what it is, when I spoke to someone I was told are charged for emojis so if that is the case my bill should be huge, I will be leaving 02 ASAP

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MI5
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on ‎20-11-2017 15:22

on ‎20-11-2017 15:22

Your MyO2 will give you a full bill breakdown http://www.o2.co.uk/myo2
If it is emojis, see help here
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Not applicable

on ‎20-11-2017 15:36

on ‎20-11-2017 15:36

All networks charge for emojis unless you use WhatsApp or Facebook messenger so if you are leaving because of an emoji costing you then I suggest you don’t send emojis unless you use one of the aforementioned apps 

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